The Key To Technology Implementation is Accountability, says Pega – Which-50


Implementing new technologies to generate meaningful change in a business depends on accountability. So says Michael Evans, Vice President ANZ at Pega.

According to Evans, accountability comes in three forms: integration, innovation adoption, and governance.

“Accountability is important in ensuring businesses are able to successfully integrate new technologies that help reduce costs and increase efficiencies,” says Evans.

Michael Evans, Vice President ANZ at Pega.

“Technology accountability requires more than just ‘standing up and taking ownership’. It’s a process of proactive investigation, preparation, and study into what’s best for an organisation, now and into the future.”

Evans uses artificial intelligence (AI) as an example of a technology that requires good governance in order for deployment to be successful. According to the Pega report, Tech trends: Future-proof 2025, 65 per cent of the C-suite executives studied do not feel that the levels of external governance in AI are sufficient to manage the fast-growing technology.

While 70 per cent of executives surveyed expressed fears about AI, more than a quarter have no AI governance leader designated in the operation.

“This indicates a failure from the C-suite to take accountability for AI governance within organisations. If this trend continues, the private sector will lose control of regulating the technology entirely,” says Evans.

According to an operations executive in a European manufacturing enterprise, “With proper management, companies can become leaders of AI mitigation in their sectors. Public authorities will get on track — but for now, it’s the companies that are responsible.” 

Hyper-automation is another tool that works to improve efficiencies and reduce costs in business, when business leaders are accountable for its successful integration and adoption. The study reveals that 58 per cent of executives see integration with legacy systems as the biggest challenge facing automation, followed by compatibility with third-party technologies.

“It shows that in many instances, business leaders are looking solely at the technology they’re adopting, not how it will work with and deliver value to the business,” says Evans.

Evans suggests business leaders should invest in infrastructure that supports the adoption and implementation of emerging technologies.

“Technology will continue to evolve, and new trends will continue to emerge, providing organisations across the globe with opportunities to grow. If businesses aren’t ready to maximise the value of technology by embracing accountability, they will be left behind.”

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